If there is a problem with the connection, the indicator icon will be orange. Look at the Exchange account in the left pane. Solution: Check your Microsoft Exchange server connection. Cause: The server running Microsoft Exchange Server is unavailable. If you connect to your Exchange account over the web, use a browser to see if you can access web sites. You can also ask a colleague who uses similar settings if he or she can connect to the network. Solution: Make sure your computer is connected to the network.įor instructions on checking the status of your network connections, see Mac OS Help, or contact your Exchange server administrator or your network administrator. Cause: Your network connection is unavailable. If it is, click Work Offline to remove the check mark and work online.
On the Outlook menu, make sure that Work Offline is not checked.
Tip: To verify that you are using the correct credentials, try to connect to your account from another Exchange application, such as Outlook on the web.
